Error HTTP Status 500 While Accessing CMC/BI Launchpad in SAP BI 4.0

Environment:

• Windows
• Tomcat 6
• SAP BusinessObjects BI 4.0
• Possibly the installation of SAP BusinessObjects Explorer 4.0

Resolution:

1. Stop Tomcat
2. Go to the Tomcat Work directory (usually C:\Program Files\SAP BusinessObjects\Tomcat\work) and continue down to Catalina\localhost.
3. Delete the BOE directory - this gets recreated on startup.
4. Start Tomcat
5. Wait a few minutes while Tomcat recreates the directory and regenerates it's cache.
6. Attempt to log into the CMC.

If this fails, then try redeploying the WAR file once again, initially without using wdeploy as follows:

1. Stop Tomcat
2. Go to the Tomcat Web App directory (usually C:\Program Files\SAP BusinessObjects\Tomcat\webapps)
3. Delete the BOE directory - this gets re-deployed by tomcat due to the BOE.xml file in tomcat\conf\Catalina\localhost\.
4. Go to the Tomcat Work directory (usually C:\Program Files\SAP BusinessObjects\Tomcat\work) and continue down to Catalina\localhost.
5. Delete the BOE directory - this gets recreated on startup.
6. Start Tomcat
7. Wait a few minutes while Tomcat recreates the directory and regenerates it's cache.
8. Attempt to log into the CMC.

If this fails, then try redeploying the WAR file using wdeploy.

1. Go to the wdeploy directory in the BusinessObjects directory
2. Check that the config.tomcat6 file points to the right location
3. Run the following command: wdeploy.bat tomcat6 deployall
4. Attempt to log into the CMC.

Hope you find this useful.

Cheers,
Umang Patel
+919979084870
SAP BO BI Solution Architect/Consultant